Delete your account or data — Navigation by Flycomm

Published by Flycomm Networks LTD, company no. 516202223

Navigation by Flycomm (Android app com.flycomm.nav) is published by Flycomm Networks Ltd.

How to ask

  1. Send an e-mail to office@flycomm.co with the subject "Navigation by Flycomm: delete my account or data". In the app, Settings → About → "Delete account or request your data" opens this message for you.
  2. Say what you want: delete your Flycomm account and the data linked to it, delete some of your data only, or get a copy of your data.
  3. Help us find your data:
    • If you signed in with a Flycomm account, send the e-mail from that account's address or quote it.
    • For network measurements, quote the session identifier shown in Settings → Network measurements → Cell measurement details, or your Android ID.
    • For diagnostics, quote the approximate dates you used the app and your device model.

We reply within 30 days and confirm when the deletion is done. You do not need to sign in to the app or reinstall it.

What we delete

  • Your Flycomm account in the app's sign-in directory: e-mail address, display name and link to your organisation. Flycomm Pro accounts are issued under your organisation's agreement with Flycomm, so closing yours also ends your Flycomm Pro access.
  • Flycomm Hub request logs linked to your account (they are deleted after 30 days anyway).
  • Network measurement records we can find from the session identifier or Android ID you give us.
  • Diagnostics logs and crash reports we can find from the details you give us.

What we keep

  • Aggregated coverage maps and statistics. They contain no individual records and cannot be linked back to you.
  • Records we must keep by law, only for as long as the law requires.

Data that stays on your phone

Drive logs, saved places and recent places never leave your phone unless you share them yourself. Delete them in the app, or uninstall the app to delete everything it stores on the device.

Without an account the app holds no name or e-mail address, so we can only find data from the details listed in step 3. Full details are in the App Privacy Notice.